Question 1

What is Dr.Call?

Accepted Answer

Dr.Call is a telemedicine platform that lets hospitals provide video consultations with real-time translation, so patients are seen in their own language — including local residents, foreign residents and overseas patients.

Question 2

Which languages does Dr.Call support?

Accepted Answer

Korean, English and Thai today, with more languages added as hospitals onboard.

Question 3

How do patients start a consultation?

Accepted Answer

Patients start from a messenger they already use, such as LINE, with no app install — to book and join a video consultation.

Question 4

Does Dr.Call handle prescriptions and medication delivery?

Accepted Answer

Yes. After the consultation, prescriptions, payment, dispensing and medication delivery are connected in one flow, where legally permitted in each country.

Question 5

Is patient data secure?

Accepted Answer

Yes. Dr.Call applies security and data-protection compliance aligned with each operating country's privacy law (for example, Thailand's PDPA), with encryption and audit logging.